We offer a 30 day, no-quibble returns or replacement policy, because we want you to be totally satisfied with your purchase.
If you are unhappy in any way with your purchase, you can return it for a refund or a replacement, as long as you return it in the same condition as it arrived (original/undamaged packaging and product) and within 30 days of receiving it. We will pay for your return postage on a faulty item as long as you send it using Royal Mail 2nd class recorded delivery
Please keep in mind the following:
Before you return your item, please make sure that:
IMPORTANT: We need to be able to identify an item with your order. We can only do this if you follow our returns process. Please do not send us items back that do not follow this process as they cannot be identified properly and will not be replaced or refunded.
Before returning your item, we will ask you for the following:
When we have these details, we will then take you to a page that will bring up your order. Here you can choose to return all or part of your order.
You need to get in touch first to obtain a returns Authorization Number
Please call us now on 08000588971. Alternatively, you can email us at firstname.lastname@example.org
You must send the goods back to us via Royal Mail 2nd class recorded delivery. Refunds on faulty items returned are reimbursed within 5 working days.
Yes. Once you start the returns process you will go to a page that will allow you to choose which items you want replaced or refunded.
If your item is faulty, you need to follow the returns policy, where you will be able to state that it’s faulty. The product will then arrive at our warehouse for testing.
You can still exchange your item for a different product or for credit to use on the LEDBee website (-15% from the credit amount).
Returns outside of the 30 day period do not qualify for the free returns policy.
If you have a 2 or a 5 year warranty and want to return a faulty item, you just need to follow our standard returns process. When we receive your item, we will then check that it’s within warranty and for any faults before arranging a replacement.